VPNBF Help Center

No. Creating a VPNBF account only requires a username and a password, and no email address is collected. Sign-up is shorter, and there is one less piece of personal information that a third party could read.

Keep your username and password safe: they are the only credentials you need to sign in to the dashboard, view orders and get your subscription.

Unlimited devices. The same account can be signed in on Windows, macOS, iOS, Android and Linux at the same time. There is no extra charge for a second device and no separate multi-device plan.

A spare phone at home and a work computer online at the same time still count as one account.

Monthly, on your activation date. If you start a monthly plan on the 10th, the next cycle's data resets on the 10th of the following month, not on the 1st of the calendar month.

That way every billing cycle gives you the full allowance, 60GB, 250GB or 500GB depending on your plan, with no part of it cut off by the activation date.

When you upgrade mid-cycle, the unused part of your current plan is credited based on the remaining days and applied to the new plan, so you only pay the difference.

The new data allowance and route access take effect as soon as the upgrade is complete, with no waiting for the next cycle and no double charge.

No. A plan is tied to your account, not to a device. After switching computers or phones or reinstalling your system, sign in to the dashboard with the same username and password, get your subscription again and import it into your client.

The old subscription link keeps working, or you can generate a new one in the dashboard.

Do three things in order:

1. Open an IP lookup page and check whether your exit IP is now in the region of the route. If it is not, your traffic is not going through the route.
2. Check whether DNS is still resolving through your local ISP, and enable DNS takeover in the client if needed.
3. Switch to another route and try again to rule out a temporary problem on a single route.

If it still fails after all three steps, open a ticket and attach the client log.

Most clients use rule mode or the system proxy by default, so only apps that follow the system proxy settings go through the route. Some games, command-line tools and custom clients connect directly and bypass the system proxy.

If that happens, switch the client to global mode or TUN virtual adapter mode so traffic is captured at the system level, then try again.

First make sure you copied the latest subscription link from the dashboard rather than an old address saved long ago, and that the dashboard opens normally on your current network.

If the client reports a format error, re-import using the other import method shown in the dashboard. A subscription link is account credentials, so do not forward it to others; if it leaks, generate a new one in the dashboard.

There are three common causes:

• An inaccurate system clock - sync the time automatically once.
• Another proxy app on your device holding the port - quit it completely before trying again.
• The current route being temporarily unavailable - just switch routes.

If only one route times out and the others work, switch routes; there is no need to reinstall the client.

The first time you connect on a phone, the system asks for permission to add a VPN configuration. If you declined it then, the client will stay stuck on connecting, and you need to allow it again in system settings.

Also, the power-saving policy on some Android models kills the client process in the background, so add the client to the battery whitelist. Step-by-step subscription import for iOS and Android is covered per platform on the Guides page.

The bottleneck at peak hours is usually the segment from your local broadband to the exit. Work through this order:

1. Switch first to an IEPL dedicated line or a relay route, since both use optimized paths and are less affected by peak traffic.
2. Avoid the currently popular regions and pick a nearby region with lower load.
3. Check that nothing else on your device is saturating the bandwidth, such as cloud drive sync or system updates.

A direct route connects from your location straight to an overseas data center: the shortest path and the lowest cost, good for everyday browsing.

A relay route enters a relay node first before going overseas, avoiding congested public network segments, so it is steadier at peak hours.

An IEPL dedicated line runs over a private leased link with the most controllable latency and packet loss, which suits long-lived connections such as AI tool chats, remote development and real-time collaboration.

Do not rely on marketing numbers. Run three tests yourself in the same time window: one with acceleration off as a baseline, and two over different routes, comparing download speed, latency and packet loss.

Use a speed test server in the same region, or the numbers are not comparable. For tool choices and timing, see the guide 'How to Test VPN Speed Accurately' on this site.

Choose by purpose, not by quantity:

• For AI tools - prefer routes in the region they are labelled for.
• For streaming - pick a region that supports the platform.
• For everyday browsing - pick the region geographically closest to you for the lowest latency.

The dashboard groups routes by region and lets you search by region name or route type, so you do not need to remember node numbers.

The same region may have direct, relay and dedicated access at the same time. Different access types take different paths, so speeds differ; on top of that, each route carries a different current load.

In practice you do not need to worry about node numbers: note the two or three routes you use most and switch between them when one fluctuates.

The latency shown in the dashboard is a reference value from your client to the access point, meant for comparing routes against each other. It is not a measure of actual download speed.

Real-world performance also depends on your local broadband, the region of the target website and current network conditions, so judge with your own speed test results as well.

Alipay, WeChat and USDT. After ordering, choose a payment method on the order page in the dashboard and follow the on-screen instructions; the order status updates automatically.

Once payment is complete you can get your subscription in the dashboard, with no manual review.

A 7-day no-questions-asked refund is available. Submit a ticket within 7 days with your order number and the reason, and no extra proof is required.

Refunds go back to the original payment channel, and how long it takes depends on that channel's processing speed. Orders older than 7 days are no longer eligible for a no-questions-asked refund.

No. Data packs are used until they run out and never expire. After purchase the allowance stays in your account with no expiry date and is not reset with the monthly subscription cycle.

They suit users whose usage varies, or who only need heavy use during business trips and travel.

Choose a monthly subscription if your usage is steady and you need to be online long term: ¥9.9/month with 60GB, ¥18/month with 250GB, ¥28/month with 500GB, with data reset monthly on your activation date.

Choose a data pack if your usage is concentrated in a few months: ¥158/300GB, ¥358/1000GB, ¥658/3000GB, used until they run out and never expiring.

The price and data allowance within a purchased cycle do not change. When you upgrade mid-cycle, the remaining part of your current plan is credited based on the remaining days, so there is no double charge.

All prices are as shown on the Pricing page and the order page in the dashboard.